. sharing knowledge and expertise

ComOps featured videos.

Explore our diverse collection of videos showcasing knowledge and expertise across our four verticals: Contact Center Operations, Customer Experience, Digital Strategy, and Revenue Management. Whether you're looking to learn about the latest hospitality or casino industry trends, gain strategic advice, or meet the brilliant minds behind our success, our video library offers invaluable resources to help you stay ahead in the competitive landscape.

Educational Videos

How to leverage your guest survey


Listening and creating a dialogue with your guests is an important service. ComOps specializes in creating guest survey programs for the hospitality industry. We help you find the right survey partner, design the survey, case management, analytics, and more.


Service Profit Chain


Originally published in 1994, this video outlines the Service Profit Chain and a way to build profitability in a service business.


Meet The ComOps Team

Meet Robert Levine


Meet Robert, ComOps founder and CEO.  Robert has a passion for all things hospitality and enjoys helping hospitality leaders solve commercial challenges.  He is a father of three and enjoys cooking for his family.


our insights


Stay up-to-date with insights that’ll upgrade your business— articles, white papers, and more.

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