.    capture sentiment

Customer experience strategy & support.

Reputations can be built or broken in one interaction. Using the right tools and analytics to understand customer sentiment before, during, and after their experience can help you identify and address critical organizational touchpoints—including service, wait times, and product quality. Get a rich, 360° view of your customers and keep them happy and loyal for life.

Strategic Consulting.

  • Start-to-finish evaluation and assessment of customer journeys
  • Analysis of critical touchpoints, including comparisons to industry standards and customer expectations
  • Voice-of-the-customer/customer experience (CX) program guidance, including program governance, analytics, and strategy evaluation
  • Comprehensive vendor selection assistance and guidance

Specialized Support.

  • Customer journey design and mapping for multi-property alignment, new property openings, and acquisitions
  • Operational customer experience program management and oversight, including closed-loop response, maintenance, and executive reporting
  • Technical resources and expertise, including on-going program enhancements and initial program implementation
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ComOps Partners with Medallia

ComOps is proud of its strategic partnership with Medallia, the globally renowned leader in experience management solutions. Learn how ComOps can elevate your CX efforts by utilizing the Medallia Customer Experience platform.

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Ready to accelerate your CX transformation?