Robert Levine
CHIEF EXECUTIVE OFFICER
- Recognized by HSMAI as a Top 25 Extraordinary Mind in Sales, Marketing, and Revenue Optimization
- Previously served as Vice President of Customer Care & Hotel Revenue Optimization at Seminole Hard Rock Support Services
- 10+ years casino & hospitality experience
- Holds a degree in Hospitality Management from Michigan State University and an M.B.A. with a concentration in Corporate Finance from the University of Iowa
Lindsay Levine
CO-FOUNDER
- Active investor, primary focus: commercial real estate (retail and student housing) and equities
- Previously held various instructional roles as an educator in charter and public schools for over 15 years
- Earned Master of Education from the University of Florida and bachelor’s degree from Central Michigan University
- Focused supporter and volunteer at Feeding South Florida
George Polyard
CHIEF OPERATING OFFICER
- Part of the founding team at ComOps, launching and leading the CX vertical—grew to 30+ clients in three years, becoming Medallia’s top hospitality partner
- Trained as a chef at The Culinary Institute of America before transitioning to rooms division leadership at Four Seasons Hotels & Resorts
- Spent four years as a Senior Executive Trainer at Forbes Travel Guide, enhancing service at 150+ luxury properties worldwide
- Joined Medallia as a Senior Solutions Consultant, guiding enterprise organizations in designing and implementing customer and employee experience program
Sofya McIntosh
SVP, SALES & CUSTOMER SUCCESS
- Over 25 years of experience in both hotel operations and technology sales leadership
- HSMAI Sales Advisory Board Member, contributing to shaping sales strategies across the hospitality industry
- Started as a reservations agent and has worked for distinct brands such as Marriott, Ritz Carlton, Interstate Hotels & Resorts before transitioning into hospitality technology where she supported organizations like TravelClick, RainMaker, Oracle, Hotel Effectiveness, and Kalibri Labs
- Bachelor of Science in Business Law from the Moscow Academy of Economics and Law
Sam Conley
DIRECTOR, SALES
- Played a key role in the growth of industry-leading organizations, including Booking.com. Began a career selling luxury vacations at Club Med’s European Call Center, building a strong foundation in hospitality sales and service
- Spent nine years as a Senior Sales Director at HeBS Digital (acquired by Cendyn), specializing in helping independent and luxury hotel brands strengthen their online and digital presence strategies
- Most recently served as a Strategic Sales Director at Medallia, partnering with mid-size organizations to enhance customer and employee experience programs
Sue Murphy
VICE PRESIDENT, REVENUE MANAGEMENT
- Brings more than 20 years of proven experience and success in hotel revenue management, leisure sales, and distribution
- Previously held roles with some of the largest and most well-known brands in the casino industry, including Harrah’s Entertainment, Caesars Entertainment, Pinnacle Entertainment, and most recently, with Penn National Gaming, where she led revenue management for their entire portfolio of 23 casino hotels
- Direct experience with Cendyn/RainMaker’s GuestRev, Duetto, and IDeaS Revenue Management platforms and leader of several projects integrating new CRS systems across multiple PMS and technology stacks
Rosalie Stahley
VICE PRESIDENT, DIGITAL STRATEGY & INNOVATION
- Part of the founding team at ComOps, launching and leading the Digital Strategy & Innovation vertical—partnered with top hospitality brands to enhance web, mobile, and omni-channel experiences, driving measurable engagement and conversion growth
- Brings more than 20 years of experience in digital development, strategy, and innovation
- Honored as CEO Employee of the Year while serving as Vice President of Digital Marketing & Ecommerce at Seminole Hard Rock Support Services, recognized for driving digital transformation and revenue growth
- Led the launch of the region's first fully integrated loyalty website and social and real-money iGaming platforms at Borgata Hotel & Casino
Barbara Edwards
VICE PRESIDENT, CUSTOMER CARE
- An impressive four-decade track record in contact center operations, weathering the dynamic shifts in the industry, and is uniquely poised to provide invaluable insights and strategies to navigate today’s challenges
- Her professional journey with renowned brands, including Bell Atlantic, Comcast, Borgata Hotel & Casino, and Hard Rock equipped her with the wisdom of how to scale, streamline, and optimize contact center operations within diverse and demanding environments
- While at Seminole Gaming and Hard Rock International she expanded their customer care operation from 24 agents to over 450 agents spanning three countries. Achieving this remarkable growth underlines her capacity to strategize, implement, and manage large-scale operations with global reach
Peter Plate
DIRECTOR, REVENUE MANAGEMENT
- Strong background in revenue strategy and financial planning for casino hotels
- Led revenue optimization for Seminole Gaming and Hard Rock properties, driving growth across multiple markets
- Expertise in analytics, forecasting, and strategic planning to enhance business performance
- Former SVP of FP&A at Citi, overseeing global budgeting, KPI analysis, and expense management
Joanna McNally
DIRECTOR, CUSTOMER EXPERIENCE
- Over 20 years of experience in the casino industry, focused on delivering exceptional guest and employee experiences.
- Built the Guest Experience department at Borgata in Atlantic City, launching continuous improvement programs, mystery shop evaluations, employee recognition initiatives, and service recovery strategies.
- Facilitated Kaizen events that enhanced employee engagement, increased customer loyalty, reduced lead times, and generated significant cost savings.
- Joined an iGaming startup to scale and lead customer support and VIP operations, achieving immediate, substantial, and long-lasting improvements in KPIs.
Anna Singh
DIRECTOR, CUSTOMER CARE
- Began her journey as an inbound health insurance agent where she identified unserved needs in the business, and created an outbound campaign proposal to boost morale and improve staff retention
- Successfully launched offsite quality assurance (QA) departments in Jamaica and South Africa, and served as the operational leader for BPO call centers where she managed over 375 team members
- Served as the QA-BPO Manager for Hard Rock Support Services included overseeing team members transitioning from the classroom to the contact center floor, also ensuring that the in-house Customer Care QA program was fair and supported the Forbes standards that had been adopted by the brand
Aldo Garcia
SENIOR MANAGER, TRAINING & DEVELOPMENT
- Over 10 years of experience in quality and training focused in the Contact Center vertical. Began his career as an inbound travel club/timeshare agent for a Caribbean based market, quickly moved into quality and training management overseeing three call centers. He expanded the quality team, introduced structured curriculums, E-Learning platform and Kirkpatrick evaluation methods
- Charismatic and energetic facilitator having led hundreds of agents in live and web-based courses
- Previously served as the Quality, Training & BPO Manager for Hard Rock Support Services where he developed dozens of new programs, and applications and expanded Hard Rock's learning library.
Monique Skinner
MANAGER, CONTACT CENTER OPERATIONS
- Over eight years of supervisor experience in hospitality and call centers
- Trained in Forbes service excellence standards
- Built and developed a high-performing specialist team, consistently leading in all key performance indicators (KPIs) month over month
- Launched a spa campaign across three casinos, resulting in a $600K month-over-month revenue increase
- Led Quality Assurance team in supporting the launch and sustainability of five Business Process Outsourcing (BPO) call centers
Eunice Anaya Rodriguez
SENIOR TECHNICAL ACCOUNT MANAGER
- Started her career as an Editor & Community Manager, focusing on journalistic and cultural content in digital media.
- She has a background as an SEO Content Specialist for retail clients, optimizing online presence and engagement through targeted content strategies.
- Worked in Professional Services at Medallia, specializing in Text Analytics, Social, and Action Intelligence products. During this time, she led Foundations accounts, supporting clients with data-driven insights and providing strategic recommendations.
- Holds a Degree in Philosophy, applying critical thinking and analytical skills to data interpretation.
Nikhil Kadam
MANAGER, CUSTOMER EXPERIENCE
- Started his professional journey as a software developer and functional analyst at HDFC Bank
- Brings over eight years of experience in the SaaS-based Customer Experience (CX) space, with expertise spanning contact centers, B2B, retail, hospitality, and Voice of Employee (VoE) programs
- Played a key role as a core team member of Medallia’s Best Practice Package initiative, later leading over 100 accounts through the program
- Holds an MBA and a bachelor's degree in engineering from Mumbai University
BOB BOUGHNER
Senior Partner | Global Market Advisors
Amy Maloney
ComOps Board Member
ROBERT LEVINE
Chief Executive Officer | ComOps
MATT FLEMMING
ComOps Board Member
LINDSAY LEVINE
Co-Founder | ComOps
