MEET THE TEAM


our leadership

The minds that make ComOps.

Behind our organization is a team of proven professionals that have made a name for themselves with success in hospitality, gaming, and more. We understand what it takes to transform your business because we’ve been on the inside. We know the tactics needed for efficient operations and programs because we’ve been doing this for decades. When you work with ComOps, you get more than just a partner—you get access to people that know how to make success happen.

Robert Levine


CHIEF EXECUTIVE OFFICER

  • Recognized by HSMAI as a Top 25 Extraordinary Mind in Sales, Marketing, and Revenue Optimization
  • Previously served as Vice President of Customer Care & Hotel Revenue Optimization at Seminole Hard Rock Support Services
  • 10+ years casino & hospitality experience
  • Holds a degree in Hospitality Management from Michigan State University and an M.B.A. with a concentration in Corporate Finance from the University of Iowa
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Matt Flemming


CHIEF OPERATING OFFICER

  • 30+ years of contact center and hotel revenue management experience in the casino/hospitality industry
  • Served in executive roles for many prominent casino companies in both operations and information technology roles
  • Streamlined, consolidated and improved operations for many leading brands such MGM Resorts, Boyd Gaming, Eldorado Resorts, Star Entertainment and Seminole Gaming
  • 15 years cumulative experience working directly in tribal gaming

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Lindsay Levine


CO-FOUNDER

  • Active investor, primary focus: commercial real estate (retail and student housing) and equities
  • Previously held various instructional roles as an educator in charter and public schools for over 15 years
  • Earned Master of Education from the University of Florida and bachelor’s degree from Central Michigan University
  • Focused supporter and volunteer at Feeding South Florida
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Sue Murphy


VICE PRESIDENT, REVENUE MANAGEMENT

  • Brings more than 20 years of proven experience and success in hotel revenue management, leisure sales, and distribution
  • Previously held roles with some of the largest and most well-known brands in the casino industry, including Harrah’s Entertainment, Caesars Entertainment, Pinnacle Entertainment, and most recently, with Penn National Gaming, where she led revenue management for their entire portfolio of 23 casino hotels.
  • Direct experience with Cendyn/RainMaker’s GuestRev, Duetto, and IDeaS Revenue Management platforms and leader of several projects integrating new CRS systems across multiple PMS and technology stacks.
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Rosalie Stahley


VICE PRESIDENT, DIGITAL STRATEGY & INNOVATION

  • Brings more than 20 years of experience in digital development, strategy, and innovation
  • Recognized as CEO Employee of the Year during her last role as Vice President of Digital Marketing & Ecommerce at Seminole Hard Rock Support Services
  • Launched region's first fully integrated loyalty website and social and real-money iGaming platforms during her role as Director of Digital Marketing at Borgata Hotel & Casino
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Barbara Edwards


VICE PRESIDENT, CUSTOMER CARE

  • Began her career in the telephone industry, converting a business office into the company’s first call center
  • Comes from Seminole Gaming & Hard Rock International in Hollywood, where she grew their operation from 24 agents to over 450 across three countries
  • Counts quick adaptation and exceptional people skills among her most valuable skills

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George Polyard


VICE PRESIDENT, CUSTOMER EXPERIENCE

  • Began his career training as a chef at The Culinary Institute of America, followed by five years in rooms division leadership at Four Seasons Hotels & Resorts
  • Spent four years as a Senior Executive Trainer with Forbes Travel Guide, where he focused on elevating the customer experience at over 150 luxury properties worldwide
  • Served as a Senior Solutions Consultant for Medallia, where he assisted enterprise-level organizations develop customer and employee experience solutions

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Jess A. Martinelli


DIRECTOR OF SALES & SUCCESS

  • Graduate of The School of Hospitality Business at Michigan State University’s Eli Broad College of Business
  • Launched his career at The D Las Vegas and the Golden Gate Casino where he worked as Affiliate Marketing Manager. There, he combined his skill in marketing analytics with his knowledge of player development to develop innovative ways increase revenue resulting in profit margins of 40% or greater
  • As Business Development Manager at TPI-The Printer Inc. , the number one casino direct mail and digital marketing provider in the country, he expanded the sales department and increased monthly clients by over 50% in the face of COVID adversity

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Anna Singh


DIRECTOR OF CUSTOMER CARE

  • Began her journey as an inbound health insurance agent where she identified unserved needs in the business, and created an outbound campaign proposal to boost morale and improve staff retention
  • Successfully launched offsite quality assurance (QA) departments in Jamaica and South Africa, and served as the operational leader for BPO call centers where she managed over 375 team members
  • Served as the QA-BPO Manager for Hard Rock Support Services included overseeing team members transitioning from the classroom to the contact center floor, also ensuring that the in-house Customer Care QA program was fair and supported the Forbes standards that had been adopted by the brand

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ComOps Board of Directors


BOB BOUGHNER

Senior Partner | Global Market Advisors

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Jennifer Lodge

SVP | Forbes Travel Guide

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ROBERT LEVINE

Chief Executive Officer | ComOps

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MATT FLEMMING

Chief Operating Officer | ComOps

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LINDSAY LEVINE

Co-Founder | ComOps

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LET'S GET TO WORK