Our Standards
Our Experience
Empowering Diversity in Business:
ComOps, A Proud Woman-Owned Enterprise
At ComOps, we're not just committed to delivering exceptional strategic consulting and specialized support in Contact Center Operations, Hotel Revenue Management, Digital Innovation, and measuring Customer Sentiment; we're also devoted to fostering diversity and inclusion in the business world. As a proud women-owned business, recognized by the Florida Department of Management Services, we embody the spirit of diversity and innovation.
Our Partners
Partnerships are the cornerstone of success at ComOps. By collaborating with dedicated partners, we amplify our expertise in strategic consulting and specialized support. This synergy enhances our capabilities in contact center operations, hotel revenue management, digital innovation, and measuring customer sentiment. Our partners bring unique strengths, fostering innovation and driving real results for our clients. This collaborative approach ensures we deliver exceptional value, maintain customer loyalty, and remain at the forefront of industry advancements, ultimately benefiting our clients' businesses.
ComOps Frequently Asked Questions
At ComOps, we help hotels, casinos, and organizations that share the conviction that service results in incremental revenue growth and creates larger customer lifetime value. We elevate customer experience and boost profitability—without increasing overhead.
We specialize in:
Voice-of-the-Customer Programs: Capture real-time guest feedback with customized Medallia surveys and reporting that drives action.
Online Reputation Management: Monitor, respond to, and improve your public reviews to drive visibility and direct bookings.
Contact Center Operations: Reservation support, service recovery, and PBX—staffed by expert agents trained to meet Forbes Travel Guide standards.
Staffing & Strategy: Scalable staffing solutions, pricing and yield optimization strategy, and digital transformation—helping B2C clients understand the customer journey and reduce friction to create improved service and revenue results.
We act as an extension of your team—combining hospitality expertise with tech-enabled solutions to improve satisfaction, drive revenue, and reduce strain on your internal teams.
We support more than 250,000 hotel rooms globally and partner with clients in other verticals that value service—including travel, gaming, banking, and healthcare—anywhere exceptional customer experience and operational efficiency are critical to success.
At ComOps, we go beyond outsourcing—we become a true extension of your brand. We partner with hospitality organizations to elevate service, optimize operations, and drive profitability through a powerful combination of strategy, staffing, digital innovation, and analytics.
Here’s what sets us apart:
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Deep Hospitality Expertise
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End-to-End Guest Experience Solutions
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Voice-of-the-Customer & Reputation Intelligence
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Revenue Management & Commercial Strategy
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Operational Excellence & Training
Scalable, Flexible, and Results-Focused
Whether you need support for a single task or a full department transformation, we tailor every solution to your goals—delivering measurable ROI and long-term value.
Yes. Whether you’re looking for full-service outsourcing or overflow coverage, ComOps provides 24/7 contact center support in both English and Spanish. Our hospitality-trained agents handle inbound and outbound sales and service interactions across voice, chat, email, and SMS, delivering exceptional experiences that reflect your brand at every customer touchpoint.
Learn more here: Contact Center Management
Absolutely.
With our customer experience strategy and support, we offer survey design, distribution, analysis, and action planning to help you increase guest loyalty and measure ROI.
NPS is just one way we help clients understand the voice of their customer. We also leverage call recordings, conversation transcriptions, sentiment analysis, Customer Satisfaction (CSAT), Customer Effort Score (CES), and other experience metrics to uncover insights across every stage of the customer journey. Our contact center operations team can even respond to guest feedback in real time, in your brand’s voice, helping resolve issues while they’re still fresh, strengthening customer relationships, and creating more opportunities to turn dissatisfied guests into loyal advocates.
Impact sourcing is our commitment to hiring from economically disadvantaged communities, creating opportunities while delivering excellent results. It’s CSR in action—a win-win for performance and purpose.
Yes. We work across your existing tech stack or help you optimize and integrate tools that better serve your goals. Think of us as your on-demand digital operations team.
Some examples of tools the team currently uses are: Infor HMS, WebRezPro, Stayntouch, the Agilysys PMS stack including LMS, Versa, V1, rGuest, and more! In addition, we leverage several leading spa, event, cabana, and restaurant reservation tools.
Our experts in revenue management and commercial strategy help identify hidden opportunities, reduce leakage, and align operations with top-line growth.
Yes.
We offer employee experience surveys and feedback tools to identify root causes of attrition, plus provide coaching and management support to improve retention. By leveraging our overflow services, call centers can leverage our team during difficult staffing periods like seasonal peaks, evenings, or weekends to give their internal teams a better work/life balance. Our Revenue Management clients enjoy the extension we can provide by providing extra support or even data entry.
We begin with a deep discovery and diagnostic phase, followed by tailored recommendations and an implementation roadmap. Whether it’s a quick win or long-term transformation, we meet you where you are.
Yes. We provide actionable insights through real-time dashboards, survey analytics, and performance metrics that align with your KPIs.
Our pricing strategy is flexible, designed to help support your ROI goals.
Yes. We serve properties of all sizes—from luxury resorts and casinos to independent hotels and healthcare providers—with scalable, flexible services.
Yes.
The team at ComOps is passionate about service—and that passion extends to other verticals, including travel, gaming, banking, and healthcare. Whether you're in a B2B or B2C role, ComOps can help you elevate service, streamline operations, and turn every customer interaction into measurable revenue growth.
We can typically launch new engagements in as little as 2-4 weeks, depending on the complexity and scope of services.
Ready to get started? Schedule a call with our team, and let's talk about your goals.
Our Impact Together Is Real
