Ocean Casino Resort
Atlantic City, NJ
Seminole Hard Rock Support Services
Hollywood, FL
Fontainebleau Miami Beach
Miami, FL
Palms Casino Resort
Las Vegas, NV
Soaring Eagle Casino & Resort
Mt. Pleasant, MI
The Kessler Collection
Orlando, FL
Montage Hotels & Resorts
Irvine, CA
Virgin Hotels
Miami, FL
The Plaza, A Fairmont Managed Hotel
New York, NY
Resorts World Las Vegas
Las Vegas, NV
Rolling Hills Casino Resort
Corning, CA
Gila River Resorts & Casinos
Arizona
Gulfstream Park
Hallandale Beach, FL
Sky River Casino
Elk Grove, CA
Resorts Casino Hotel
Atlantic City, NJ
Bally's Interactive
Atlantic City, NJ
Muckleshoot Casino
Auburn, WA
Cherokee Nation Entertainment
Catoosa, OK
Potawatomi Casino Hotel
Milwaukee, WI
Little River Casino Resort
Manistee, MI
Grand Casino
MILLE LACS & HINCKLEY, MN
Agua Caliente Casinos
RANCHO MIRAGE, CA
Four Seasons Hotel New York Downtown
New York, NY
Preakness - 1/ST
HALLANDALE BEACH, FL
Gold Country Casino Resort
Oroville, CA
Penn Entertainment
Las Vegas, NV
Peninsula Pacific Entertainment (P2E)
New Hampshire
The Big Easy Casino
Hallandale, FL
Courtyard Boston Downtown/North Station
Boston, MA
JW Marriott Miami Turnberry Resort & Spa
Aventura, FL
Turnberry Isle Marina
Miami, FL
Fontainebleau Aviation
Opa-locka, FL
Stinger Harley-Davidson
Medina, OH
Lebanon Poker Room & Casino
Lebanon, NH
Fontainebleau Development
Aventura, FL
Independent Collection by Linchris
PLYMOUTH, MA
The Beach Retreat and Lodge at Tahoe
SOUTH LAKE TAHOE, CA
Allegria Hotel
LONG BEACH, NY
Hotel 1620 at Plymouth Harbor
Plymouth, MA
Hotel Tybee
Tybee Island, GA
Cape Codder Resort & Spa
Hyannis, MA
Brass Key Guesthouse
Provincetown, MA
Crown Pointe Historic Inn & Spa
Provincetown, MA
Anchor In
Hyannis, MA
Surfside Hotel & Suites
Provincetown, MA
Inn at Middletown
Middletown, CT
Ashworth by the Sea
Hampton Beach, NH
Pleasant View Inn
Westerly, RI
JLL
Chicago, IL
Maple Leaf Marinas
Ontario, Canada
JW Marriott Savannah Plant Riverside District
Savannah, GA
ComOps sets itself apart with a clear vision and exceptional execution. Our expectations were high for what an experience management tool could achieve, and this tool has surpassed them. It enables property leaders to grasp guest sentiments in real-time and, when necessary, engage directly with guests to commend their positive experiences or delve into any service shortcomings they encountered.
Jeff Babinski
VP &General Manager
Bartell Hotels is thrilled with ComOps’ successful implementation of the Medallia Experience Cloud. The product knowledge and hospitality expertise of George Polyard and the ComOps team provided invaluable peace of mind throughout the process. The Medallia platform has proven to be exceptionally functional and user-friendly in delivering insights into the employee journey. ComOps' managed services continue to provide valuable ongoing support, ensuring we consistently enhance employee satisfaction and further develop our company’s culture.
Lydia Bartell
Vice President
Working with Rosalie on the design and configuration of betOcean's new website was nothing short of exceptional. Her ability to transform our vision into a dynamic and user-friendly online platform is truly impressive. Rosalie’s attention to detail and commitment to excellence ensured that every aspect of the website met our high standards. Her exemplary communication skills made the entire process seamless, fostering a collaborative environment where ideas were freely exchanged and expertly executed. Rosalie's innovative approach and deep understanding of user experience resulted in an engaging and intuitive interface. Beyond her technical expertise, Rosalie consistently demonstrated professionalism, creativity, and a genuine passion for her work. She has significantly enhanced the online experience for our users, setting a new benchmark for excellence in our industry. I wholeheartedly recommend Rosalie for her unparalleled skills and dedication. She is truly an asset to any project she undertakes.
Ray Stefanelli
Vice President Online Gaming-Marketing
ComOps has been an invaluable part of our project (Hotel Expansion). They were not just a vendor, but rather a true incredible partner in our success!
ROBERT DEARSTINE
EXECUTIVE DIRECTOR OF RESORT OPERATIONS
Working with ComOps has been a great experience. ComOps provides flexibility in providing deep domain experience and is able to fill gaps when needed on big projects.
John Forelli
CIO
I am thrilled to share my experience working with Rosalie Stahley from ComOps for our digital marketing needs, specifically in the realm of transactional and programmatic emails. From the moment we engaged with ComOps, we knew we were in expert hands. What truly set ComOps apart was their strategic approach. This strategic thinking turned routine guest communications into opportunities to engage and upsell, resulting in increased customer loyalty and revenue. Throughout our collaboration, Rosalie was responsive, collaborative, and attentive to our feedback. She took the time to explain the rationale behind the strategies, making us feel like true partners in the process. Her professionalism and commitment to excellence were consistently evident in the results delivered. We've seen a tangible impact on our business since implementing the transactional and programmatic email campaigns Rosalie helped us design and develop. Our customers are more engaged, our revenue has grown, and our brand's online presence has been elevated. I wholeheartedly recommend ComOps to any business seeking top-tier digital marketing expertise. With their support, you're not just getting a service; you're getting a strategic partner dedicated to driving your business forward.
Rebecca Thiry
Executive Director of Marketing
To help reduce onsite staffing challenges we brought in ComOps to be an extension of our operations team. ComOps now answers almost 2,000 daily customer interactions on the phone, via text message, and managing our online reputation. Our service levels have improved, our level of service has been elevated, and we have saved a tremendous amount of money by partnering with the team at ComOps.
Patrick Fisher
SVP & MANAGING DIRECTOR
Working with ComOps has been an exceptional experience. Through their strategic alliance with Medallia, we leveraged the best technology executed by a team with domain expertise. The result was a powerful solution that delivered tangible results for my team. By understanding our customer sentiment, feedback on our services, products, marketing strategies, and even conducting insightful market research on our competitors, we gained a deeper understanding of our customers. The success of our initial partnership prompted us to expand our scope with ComOps after just one year.
Greg DiVincent
VP of Marketing at Gulfstream Park
It is with great pleasure that I share my sincere appreciation for the outstanding work delivered by ComOps in our recent collaboration to enhance our casino's digital presence. From the outset, they exhibited a deep commitment to understanding our unique casino environment and the nuances of our customer interactions. Their thorough assessment of our existing digital touchpoints shed light on areas that needed improvement and opportunities we had yet to tap into. This level of diligence set the foundation for what was to be an exceptional partnership.What truly set ComOps apart was their strategic approach to advancing our digital presence. They didn't just present us with a list of changes or tasks; they crafted a meticulous roadmap that not only addressed immediate needs but also aligned with our long-term goals. Their ability to synthesize complex data and insights into a clear and actionable plan was impressive. The digital roadmap they designed for our casino encompassed a holistic view of our customer journey, proposing enhancements and recommendations to touchpoints ranging from our website and future mobile app to social media and email programs. The depth of their analysis and the thoughtfulness of their recommendations reflected their deep understanding of our industry.Throughout our collaboration, they exhibited a high level of professionalism and expertise. They were readily available to address our questions, provide guidance, and adjust strategies based on our feedback. This level of transparency and open communication fostered an environment of trust and partnership.I wholeheartedly recommend ComOps to any business seeking to elevate its digital presence and customer experience. With ComOps as your strategic partner, you're not just investing in a service; you're investing in the future success of your business.
Carrie Gordon
Vice President, Marketing
Working with ComOps has been invaluable. As a newly opened proprerty, we have relied heavily on the team's expertise.
Aislinn Ozaeta
DIRECTOR, GUEST EXPERIENCE
ComOps is an extension of our team! Their support in drafting questions and creating our custom survey was a true value-add.
Nicolle Scavuzzo
EVP, CUSTOMER, DATA & ANALYTICS
