Call on our expertise.

The larger your organization gets, the harder it becomes to maintain your call center operations and management. Let ComOps enhance performance and reduce costs by connecting you with a team trained to the esteemed Forbes Travel Guide standards that manages inbound and outbound communication 24/7—calls, texts, live chat, email, social media, and more throughout the customer lifecycle.

Strategic Consulting.

Full business review to determine and express true value, cost, and performance, while highlighting improvement opportunities
Analysis and decision support on multi-property consolidation, insourcing vs. outsourcing, and other related approaches
Technology implementation, ranging from ACD/PBX and add-on features to workforce management, voice response, quality management applications, and more
Implementation and guidance on transition to digital communications, including live chat and SMS
Operational improvements to include refined service metrics and targets, agent and supervisory behaviors and tools, call routing tactics, training methods, and full quality and performance program implementation

Specialized Support.

Handling inbound sales, reservations and customer service calls for clients in both full-time and overflow capacities
Augmenting voice services with digital communications, such as live chat and SMS
Outbound sales and confirmation campaigns
Full quality assurance program to ensure clients’ needs are addressed through agent training and continual evaluation
Rigorous forecasting and pinpoint scheduling to meet variable contact demand
All-in pricing to include agent staffing, supervisory support, and coaching staff
Utilizing best-in-class contact center software and top-tier agent pool

Excellence comes standard.

We execute with excellence by offering top-tier training assistance and proactive ongoing quality assurance, backed by service standards developed in collaboration with Forbes Travel Guide—the leading global authority on luxury customer service.

Total Cost of Ownership Calculator.

Understanding your total cost of ownership is critical, but understanding your cost per contact minute and your variable cost per contact minute gives you the tools to assess a third-party contact center solution vs. additional agents. Our free calculator is designed to help support you and your team in understanding your total cost of ownership and the cost per contact minute for your contact center.

our insights

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