• our standards

ComOps core services developed in collaboration with Forbes Travel Guide.

The ComOps Team is made up of seasoned hospitality professionals with decades of experience. When it came time to create service standards, the Customer Care team chose to collaborate with Forbes Travel Guide to create standards that ensure high quality customer service. Forbes Travel Guide is known throughout the world as synonymous with luxury, which made the company a natural choice for guidance as ComOps began to develop standards for customer care. ComOps delivers customer service at an industry-leading level. Our “Core Service” model was created in collaboration with Forbes Travel Guide, the leading global authority on luxury customer service. This model serves as a foundation for all interactions.


These are the ComOps Core Service Principles:

  • We are professional and courteous.
  • We execute.
  • We take ownership and responsibility.
  • We build a rapport.
  • We prioritize security.
  • We work as a team.

ComOps works diligently to become an extension of a property's brand, and their customers become our customers. Our Customer Care interactions start with our “Core Service” model as a foundation and are further customized to match our client's brand voice. The ComOps Group Service Standards, created in collaboration with Forbes Travel Guide, outline our expectations for delivering a superior customer service experience. These standards are both objective and measurable so we can continuously assess our performance and hold ourselves and each other accountable.

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